Terms of Service

ComplyOps is a compliance directory that helps manufacturers find testing laboratories for product testing and certification. Our platform includes:

• A directory of 750+ accredited testing laboratories (FCC, ASCA, NRTL)
• Public lab profiles with contact details where available

ComplyOps uses artificial intelligence (powered by Anthropic) to help answer compliance questions. You should understand the following:

• AI can make mistakes. Responses may contain inaccuracies, outdated information, or incomplete guidance. Always verify AI-generated information against official sources.
• Not professional advice. AI responses are not a substitute for professional compliance, legal, or engineering advice. You should consult qualified professionals before making decisions based on AI output.
• No guarantee of accuracy. We do not warrant that any AI-generated content is correct, complete, or current. You use AI features at your own risk.
• Regulatory requirements change. Standards, regulations, and certification requirements are updated frequently. The AI may not reflect the most recent changes.

Our testing lab directory is compiled from publicly available sources, including government databases (FCC, FDA, OSHA). While we work to keep this information accurate and up to date:

• Lab details (contact information, accreditation scope, capabilities) may not be current.
• A lab’s accreditation status may have changed since our last update.
• We are not responsible for the accuracy of third-party lab information.
• Always confirm a lab’s current accreditation and capabilities directly with the lab before engaging their services.

ComplyOps displays public lab contact information where available:

• You contact testing labs directly using their listed email, website, or phone number.
• ComplyOps does not broker lab communications.
• We are not a party to any agreement between you and a testing lab.
• We are not responsible for lab response times, quote accuracy, service quality, or any disputes between you and a lab.

You retain ownership of any content you submit to ComplyOps, including product descriptions, questions, and documents. By using the platform, you grant us a limited license to process your content as necessary to provide our services (e.g., sending it to the AI model for analysis).

We do not use your content to train AI models. Your product information and conversations are used solely to provide you with the ComplyOps service.

You agree not to:

• Use the platform for any unlawful purpose
• Attempt to scrape, crawl, or bulk-download lab directory data
• Interfere with or disrupt the platform’s operation
• Impersonate another person or entity
• Use the AI assistant to generate content unrelated to product compliance

To the fullest extent permitted by law, ComplyOps and Vinovo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. This includes, without limitation, damages arising from:

• Reliance on AI-generated compliance guidance
• Inaccurate or outdated lab directory information
• Failed or delayed lab communications
• Any actions taken based on information obtained through ComplyOps

Our total liability for any claim related to the service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

We may update these terms from time to time. We will notify you of material changes by posting the updated terms on this page with a new effective date. Your continued use of ComplyOps after changes are posted constitutes acceptance of the revised terms.

If you have questions about these terms, contact us at contact@complyops.ai.